Delivery Information

Shipping

We aim to ship products within 48hours of the order being placed and payment being processed. We offer many different shipping options:

Some of these options may not be available for certain destinations and consequently will not be shown. You simply have to select from one of the available options. Where you have specific requirements please contact us and we will do our best to help you. For example you may have an account with one of the courier companues and be able to get better rates than us - in that case we can arrange delivery ex.works i.e. for you to arrange collection.

Wherever possible we make use of insurance and this will be included within the price. Where you opt for special delivery with Royal Mail you have the option of advanced cover at an additional cost. The courier companies also include a standard level of cover and if you want enhanced cover please email us or call.

If, at any stage, the shipping options shown don't seem to offer shipping to your country please email us and we can make alternative arrangements.

UK Delivery - We aim to dispatch orders within 2-3 working days of receipt using Royal Mail standard or recorded delivery, however should there be an unforeseen delay in dispatch customers will be contacted either by phone or email. We cannot be held responsible for delays in delivery once customers orders are in the hands of carriers.

Heavy orders 5kg and upwards may be delivered by courier and this option is often available at the point of checkout.

International/EU Delivery - We aim to dispatch orders within 2-3 working days of receipt using Royal Mail Air either 1st Class, Standard or Recorded Delivery. Please allow 5-10 working days for delivery to country of destination, delivery then becomes the responsibility of the countries own postal or courier service.

Do you have a minimum order value?
No

Where are you based and can I visit your shop?
We are based in Plymouth in Devon in the extreme west of England. You are welcome to visit but we ask that you contact us to make arrangements.

What is your postal address?
Trehalose.co.uk 7 Rospeath Crescent, Plymouth, PL2 3SY

For further information you can e mail us or phone us on +44 (0)1752 424353

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