Refund Policy

When you purchase from us you have the right to cancel within seven days of the receipt of the goods. Should you wish tocance your order with us your payment will be returned. The easiest way to cancel your purchase with us is to call our customer help line (01752 424353) and talk to us or email us at paul@trehalose.co.uk . Once the order has been cancelled it is up to you to return the goods to us at the address below. We will refund your purchase price in full including shipping once the product has been returned and is in good condition.

In the event of products being received in damaged condition please call us on 01752 424353 and we will do everything we can to resolve the problem. The sooner the call is made the better and preferably within 48 hours.

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